Some insurance providers use interim companies such as Nuffield Health as ‘gatekeepers’ to try and reduce costs, often at the expense of patient care, and limiting the patients opportunity to complete the recommended treatment pathway.
Physiocentric is not currently under contract with Nuffield Health & therefore we cannot accept new Nuffield referrals while we are in the process of renegotiating our Nuffield contract. All existing referrals are able to continue within their individual policy limitations. We do however have agreements in place with all major insurers.
Why are we telling you this?
We want to assure all of our patients that you & your healthcare is our primary concern. Our commitment to ensuring our patients have the best possible treatment outcome is paramount.
What does this mean for you?
We recommend that you check with your insurer whether you have been referred to Nuffield. It is unfortunate that patients are not always made aware of this onward referral. Insurers currently referring to Nuffield include: AXAppp Healthcare; AVIVA & HCML; Cigna.
If you have been referred to Nuffield Health through your insurer, this will mean that you will not be able to undergo treatment at Physiocentric regardless of whether you were referred to us by a GP/Consultant or are a returning patient, unless your parent insurance company authorises it direct with us.
What do we suggest?
We suggest that you call your insurer & request that NO onward referral to Nuffield be made. You may need to insist that you want to be treated by practitioners at Physiocentric and that you are not prepared to be moved by Nuffield to a different clinic. Many patients report that this has been successful. Please ask your practitioner/reception for further advice.
Thank you to all of our patients for your continued support and bearing with us throughout the renegotiation process.