Individual fee packages are applied by each insurer. Please ask reception for further information about your insurers’ charges.
All major health insurance providers recognise the physiotherapists consulting at Physiocentric. Patients should always confirm the terms of their policy with their insurer before coming to their first appointment. The timing and method of referral must comply with the insurer’s policies.
Health Insurance Excess
Patients should settle any insurance excess within 7 days of notice being sent.
Insured patients are asked to bring insurance policy and authorisation numbers to the clinic at their first visit or within 7 days.
Direct Payments from Insurers
Physiocentric will seek payment directly from the insurer if patients are covered by a recognised insurer and have provided the appropriate policy details to the clinic. This will be done for 2 months following treatment. If payment has not been received by this time, patients will be asked to settle account within 7 days. They will then need to pursue their claim with their insurers. Physiocentric cannot be held responsible for the non-payment of claims and patients are ultimately responsible for payment of their accounts.
Debts which remain outstanding 3 months after the appointment date will be passed to a debt collector and any costs incurred must be met by the patients (typically a 40% surcharge on outstanding debt).
For more information or to book an appointment, please contact us at www.physiocentric.co.uk/contact or call us on 020 8879 3608.