Wimbledon Village: 020 8879 3608  |  Hinchley Wood: 020 8398 5588

FAQs

If you have any other questions that we have not answered here, please contact us and we will endeavour to do so!

What is physiotherapy, and who can benefit from it

Physiotherapy is a science based profession that helps people affected by injury, illness or disability through a combination of movement and exercise, manual therapy, electrotherapy, education and advice. You can benefit from physiotherapy at any time in your life, and our team of therapists can provide treatment to people of all ages.

Please feel free to contact us if you would like further clarification, or to find a suitable physio to treat your particular condition.

What Conditions can be treated by physiotherapy

Physios can treat a vast range of conditions, and a summary can be found here.

Please call us if you would like to check if your particular condition can be helped by our highly skilled team.

Are all of your physios Chartered, and what does that mean

Absolutely! All of our physios are Chartered physiotherapists and members of the Health and Care Professions Council (HCPC), which means they have completed the validated and approved course of study .The title “Chartered Physiotherapist” and the initials MSCP indicate that a physiotherapist is a member of the professional regulating body, the Chartered Society of Physiotherapy. Chartered Physios have the high level of education, knowledge and experience needed to give a high quality and effective service to patients.

Do I have to be referred by a doctor to attend the clinic

No, anyone can refer themselves for treatment. However, if you wish to use your medical insurance to claim for treatment costs, some policies require your GP to authorise this.

How do I book an appointment

You can contact the clinic directly by telephone or email, or are welcome to call in to make an appointment. Our friendly reception staff will make an initial appointment for you and then arrange further treatment sessions if necessary, after your first consultation.

If your doctor/specialist gives you a referral for physiotherapy, simply call our office for an appointment. Please remember to bring your referral letter with you when attending for treatment.

What can I expect from my first visit

How many treatment sessions will I need

Due to the varied nature of conditions and the individuality of each patient, this is difficult to predict until you have had your initial assessment. At that stage your physio should be able to guide you as to the expected duration of treatment.

Is there a waiting list for treatment

We can usually offer you an appointment within 24 hours, and sometimes same-day appointments are available. However please be aware that if you request treatment from a particular physio they may not have immediate availability.

Do you offer home visits

Home visits can usually be arranged for those patients unable to attend the clinic for treatment. Further details can be found here.

Do the clinics have disabled access

Yes, both of our clinics are equipped with ground floor treatment rooms and are fully wheelchair accessible.

I have private medical insurance. Can I use this to cover my treatment costs

Physiocentric is registered with all major insurance companies and is happy to invoice your insurer directly, providing you have confirmed your policy terms with them prior to your appointment.

Patients are required to bring their insurance policy details and authorisation number with them when visiting the clinic for the first time. Further details can be found here.

Do you have a cancellation policy

Yes-please read our Cancellation Policy prior to booking your appointment so that you are familiar with it.

Is there any available parking at the clinics

Wimbledon Village – Metered parking is available in numerous streets adjacent to the clinic, or free parking is available by Wimbledon Common. We do have some availability for disabled parking, but please check with reception when booking your appointment so that we can make a space available.

Hinchley Wood – Extensive free parking is available onsite as well as dedicated disabled parking.

What should I wear for treatment

You will almost certainly need to undress for the therapist to examine you, so you may prefer to bring a pair of shorts if, for example, you have a knee problem, or perhaps a vest top for shoulder and neck examination.

Is it useful to bring any x-rays or scans to my appointment

Yes, if possible. Any relevant information about your condition will help the physiotherapist during your assessment, but we can usually request them from any consultant or doctor you may have seen if you don’t have them.

Do you treat children

Yes, we frequently treat children, but do request that a parent or guardian is available to attend the initial assessment. The need for the attendance of a parent/guardian at any subsequent appointments will be at the discretion of the attending physio.